FAQ

These are the most frequently asked questions our users have. If your
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FILTERS
TAPP2TWIST
TAPP2CLICK
TAPP 1
TAPP 1s
CARTRIDGES
INSTALLATION
SHIPPING
WARRANTY
OFFERS
PRICING
SUBSCRIPTIONS
APP
RETURNS
CORONAVIRUS
General questions
Will it remove my water’s unpleasant taste?
Our filters remove unpleasant tastes and smells, as well as chlorine, microplastics and over 80 other water contaminants. What's more, they maintain essential minerals like calcium, potassium and magnesium.
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Does it remove limescale? / Does it remove calcium?
Calcium is a mineral with recognized health benefits and isn't considered a contaminant. Calcium produces limescale when it combines with magnesium carbonates. TAPP 2 filter cartridges effectively minimize limescale concentration for the first month of use. From the second month onwards, limescale reduction is less efficient, though the filters remain just as efficient at removing impurities like chlorine, microplastics and nitrates, among others.
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Is filtered water safe for babies?
As parents, we all want what's best for our babies. Two of TAPP Water's co-founders recently became parents, and they spent a lot of time researching this issue before coming to a decision. You can read their findings and conclusions in this article.
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How much do the cartridges cost?
The pack of two TAPP 2 replacement cartridges (providing filtered water for 6 months) costs €39. The pack of four TAPP 2 replacement cartridges (providing filtered water for 12 months) costs €59. The pack of two TAPP 1 replacement cartridges (providing filtered water for 6 months) costs €34.
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Can I drink the tap water in Spain?
Yes, at least 99.5% of all public tap water in Spain is safe to drink according to international water quality standards. But there are issues such as taste, odor chlorine by-products, nitrates microplastics and local pipe contaminants. Therefore "safe" public tap water may not be safe for infants, pregnant women and people with health conditions. A high quality water filter such as TAPP will prevent all of these issues and always provide tasty clean tap water. Read more about tap water in Spain.
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How does TAPP Water compare with bottled water?
Bottled water is no healthier or safer than tap water. What's more, plastic water bottles' value chain has a massive environmental footprint. Find out more.
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Are the filters easy to install and use?
Yes, really easy. Installing the filter takes less than a minute — simply screw it onto the tap nozzle. Installation is explained in detail in the section "How do I install it?" on the TAPP 2 Click and TAPP 2 Twist product pages.
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Which contaminants does it remove?
Based on our testing and research TAPP 2 5-stage (Tapp 2 Twist) removes 100+ potential substances from tap water and reduces more than 30 others. Here’s an overview of what it filters and the reduction efficiency. Note that TAPP 2 3-stage (Tapp 2 Click) does not filter limescale and heavy metals and TAPP 1 filters don’t include low micron filtration of microplastics and bacteria.
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What should I do if I’m not sure if the filter is compatible with my tap?
Our system is compatible with 95% of round taps with threaded spouts (which is what the filter attaches to). It isn't compatible with round taps with extendible hoses, or with any of the following models:
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How does the activated/granulated carbon filter process work?
Activated carbon filters are capable of working miracles, or near enough. They successfully remove contaminants and unpleasant smells and tastes from tap water. But how do they work and do you need one? Here's a simple overview of how active carbon filters work, what they remove and the limitations.
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What advantages does it have over osmosis?
Reverse osmosis is an amazing technological innovation that converts seawater into drinking water in areas around the world where freshwater is in short supply. It's also highly effective at cleaning contaminated wastewater in industrial settings. It can be a good option for household water under certain circumstances (e.g. kidney failure). However, in most cases mains water is safe to drink, and a high-quality activated carbon tap filter will give you great-tasting drinking water at a lower cost and with less wastage. Here's a comparison table:
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Does it remove microplastics?
Yes, the TAPP 2 activated carbon block with its 1–2 micron mesh removes all microplastics found in tap water so far. Visit this blog article for more information.
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Will the filter work in the area where I live?
TAPP Water filters are designed to provide tasty clean tap water from public water sources. This means most tap water in Europe and North America as well as many other countries. If you are uncertain please check our water quality database for Spain or contact us. Our blog also provides information about tap water in many places around the world.
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What advantages does it have over filter pitchers?
Few things are as annoying as being thirsty and going to the kitchen to get water, only to find that someone has forgotten to fill the filter pitcher. TAPP users never have that bother, however, because their filtered water comes straight from the tap. And it comes out instantly, with the ability to choose between filtered and non-filtered water with just the turn of a small switch. Our tap water filter lasts 3 times as long, filters 15 times as much water, and uses advanced technology to eliminate even microplastics and heavy metals. Because of this, the water tastes much better. In addition, our annual subscription is cheaper than the most popular filter pitchers. And with filter pitchers, the cartridge has to be changed every month. Here's a comparison table:
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How does the subscription model work?
Your annual subscription consists of a first delivery of the housing and 4 cartridges that will give you 12 months of filtered water. Remember, you have to change the cartridge every 3 months to maintain water quality. At the end of the 12 months, your subscription will automatically renew. That means you'll receive 4 new cartridges for €59 a year after having made the first purchase. One week before your subscription renewal is due we'll send you an email reminder with the option of cancelling or suspending your subscription.
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What’s the filters’ absorption capacity?
Each TAPP 2 filter highly effectively removes the chemicals from 1200–1500 litres of water (depending on original water quality), the equivalent of 3 months of average household water usage. We recommend replacing the cartridge after 3 months even if you haven't filtered 1200-1500 litres. This is because the filters become saturated with contaminants over time and there is a risk of bacterial growth after 3 months. This happens with all activated carbon filters.
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Do I need to remove the filter if I want unfiltered water?
No, you don't need to remove the filter. All you need to do is twist the little lever on the side of your filter to switch between filtered and unfiltered water.
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What happens if I don’t have a subscription and my filter breaks within 2 months?
In that case, you're covered by our guarantee. We understand that it can take about 2 weeks before some products are fitted.
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How do I know if my filter is working?
All TAPP Water products are tested and certified according to strict independent lab standards and NSF specifications you can see the lab results.
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Why do you use plastic in your filters?
After analysing the various materials and solutions available, we chose the type of plastic we use because it's the best option in terms of durability (meaning it's also the best in terms of sustainability). At TAPP Water, sustainability is at the heart of everything we do. As well as reducing the number of plastic bottles used by customers who install our filters, we're also perpetually evolving and questioning the choices we make about materials and transport. In short, we're constantly looking at how to ensure that our value chain has the best possible impact on our planet. We know that we still have a long way to go and many challenges to overcome. But we're especially proud of: The materials we use to make the main part of the product (the filter itself) are long-lasting, highly recyclable and free of BPA and phthalates. The materials used in the replaceable part of the product (the cartridges) are mostly naturally occurring and biodegradable, although they aren't treated as such in composting plants. The block of activated carbon inside the cartridge — which is what filters the water — is made of coconut shell. This means that your water passes through a natural, organic material. Why don't we use stainless steel? For the moment, our aim is to create a solution that, in addition to being sustainable and easy to use, is also affordable. It has to be a solution that saves households money when compared with buying bottled water. Making the filter out of stainless steel would create a solution that would only be affordable for a few users, and at TAPP Water we want to make our products affordable for all and to reach as many households as possible to achieve a real impact.
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Can I filter hot and cold water with my filter?
It's not advisable to use the filter with hot water. The materials in the replacement cartridge's housing aren't designed to withstand high temperatures and may melt. If you need hot water, simply twist the lever and use the water without filtering it.
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Why should we stop buying bottled water? Isn’t it safer and better tasting?
It's safe and healthy to drink and also much cheaper than bottled water. Tap water in Europe and North America is subject to regular and rigorous controls. TAPP filters remove substances found in distribution networks (like heavy metals in areas with old pipes), as well as chlorine, which can often make water taste unpleasant. What's more, filtered tap water is more environmentally friendly than bottled water. Bottled water's CO2 footprint comes not only from its production, but also from its transport and distribution. And finally, but no less importantly, TAPP filters make life so much easier, as you no longer have to carry heavy bottles of water home from the supermarket.
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General questions
How does the TAPP 2 annual subscription model work?
Our goal is to make things easy for you, which is why we offer two annual subscription models. The only difference between them is the length of the initial subscription. Here are the details: - If you purchase a 12-month filtered water subscription you'll receive a filter and four replacement cartridges. As each cartridge lasts for 3 months, this subscription model guarantees you filtered water for an entire year. Fantastic, no? One year after your first purchase we'll send you a pack of 4 new cartridges to give you filtered water for another year. Here's an example: Laia purchases a 12-month filtered water subscription on 01/01/19. She receives a filter and 4 replacement cartridges (giving her 12 months of filtered water). One year later, on 01/01/20, we send her 4 new cartridges so that she has filtered water for another year. As regards the prices, the 12-month filtered water subscription costs €6.58/month (based on a single payment of €79) for the TAPP 2 Twist, and €7.42/month (based on a single payment of €89) for the TAPP 2 Click.
  • Twelve months later, the pack of 4 cartridges providing water for another entire year only costs €59.
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What is the difference between TAPP 2 Click and TAPP 2 Twist?
TAPP 2 Click connects to the MyTAPP mobile app via Bluetooth and sends you alerts about your cartridge's status to remind you when to change  IT. TAPP 2 Twist filter you can use the visual reminder on the top of the filter to see when to change the cartridge.
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How do I use the manual reminder on the TAPP 2 Twist?
The top of the filter is provided with a series of numbers (one per month of the year) and lines (one per week of the month). You can use these to mark when you last changed your filter. This will make it easier for you to remember when you need to change your filter (generally after 3 months). Enjoy uninterrupted filtered water with TAPP 2 Twist!  
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How big are the TAPP 2 filters?
The TAPP 2 filters measure 12.4 x 7.4 x 10.9 cm. They weigh approximately 363 g.
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What are TAPP 2 filters made of?
TAPP 2 cartridges are made out of non-toxic materials that remain inert after decomposing. They contain a high proportion of biodegradable material that converts into compost, The device itself (without the cartridge) is made out of highly recyclable ABS polymers.
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How do I dispose of my TAPP 2 cartridges?
Our filters are not biodegradable or compostable. However, they are made of highly recyclable plastic and other materials that remain inert in nature and do not bioaccumulate. Click here and select the video with the image that looks like your cartridge to see how to dispose your filter cartridge to recycle it and help to preserve the environment.
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General questions
How do I connect via Bluetooth?
To connect to your filter via Bluetooth, follow these steps: 1. Download the MyTAPP app from the Apple App Store or Google Play. 2. Register the app if you haven't already done so, or sign in with your username and password. 3. Select "Register a new filter" and tap "TAPP 2 Click". 4. Step 1 and 2. Make sure you accept the opt-ins for notifications and location always on. 5. Once you've gone through the two steps, tap the TAPP 2 bluetooth button. A notification should pop up within 30 seconds
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How does the TAPP 2 annual subscription model work?
Our goal is to make things easy for you, which is why we offer two annual subscription models. The only difference between them is the length of the initial subscription. Here are the details: - If you purchase a 12-month filtered water subscription you'll receive a filter and four replacement cartridges. As each cartridge lasts for 3 months, this subscription model guarantees you filtered water for an entire year. Fantastic, no? One year after your first purchase we'll send you a pack of 4 new cartridges to give you filtered water for another year. Here's an example: Laia purchases a 12-month filtered water subscription on 01/01/19. She receives a filter and 4 replacement cartridges (giving her 12 months of filtered water). One year later, on 01/01/20, we send her 4 new cartridges so that she has filtered water for another year. As regards the prices, the 12-month filtered water subscription costs €6.58/month (based on a single payment of €79) for the TAPP 2 Twist, and €7.42/month (based on a single payment of €89) for the TAPP 2 Click.
  • Twelve months later, the pack of 4 cartridges providing water for another entire year only costs €59.
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What happens if my filter doesn’t connect to the app?
Your filter battery may be flat or faulty and need replacing. If it fails in the first year, we'll send you a new one free of charge. If the filter still doesn't connect, you can return your TAPP 2 Click to us and we'll send you a new one.
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Instructions: How do I connect the TAPP 2 Click filter to my smartphone for the first time?
  1. Download the MyTAPP app from the Apple app store or Google Play.
  2. Register the app if you haven't already done so, or sign in with your username and password.
  3. Select "Register a new filter" and tap "TAPP 2 Click".
  4. Step 1 and 2. Make sure you accept the opt-ins for notifications and location always on.
  5. Once you've gone through the two steps, tap the TAPP 2 bluetooth button. A notification should pop up within 30 seconds
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My TAPP 2 Click doesn’t connect to the app. How do I make it work?
1. Make sure that Bluetooth is turned on. 2. Check if the location is turned on for the app 3. Check if the battery protector is removed 4. Check that your smartphone is at least an iPhone 5 with iOS 10 or higher or Android phone with Android 6 or higher. If these tips don't help, then remove the TAPP 2 filter from the app, sign out of the app, delete the app, restart your phone, install the app again and repeat the steps above.
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What are TAPP 2 filters made of?
TAPP 2 cartridges are made out of non-toxic materials that remain inert after decomposing. They contain a high proportion of biodegradable material that converts into compost, The device itself (without the cartridge) is made out of highly recyclable ABS polymers.
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How big are the TAPP 2 filters?
The TAPP 2 filters measure 12.4 x 7.4 x 10.9 cm. They weigh approximately 363 g.
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Why do I need to enable the location services on my mobile for TAPP 2 Click to work?
First of all your filter and filter tracking through the app will still work fine. The purpose of the button is to make it easy to get the status of the filter. It's not required for the tracking to work. The iBeacon BLE technology used for TAPP 2 is great but not perfect. Both Apple and Samsung have had issues with the Bluetooth implementation in their OS and on certain devices. Therefore it could be an issue which we cannot resolve. Finally, we recommend changing the battery. If it fails in the first year, we'll send you a new one free of charge. If the filter still doesn't connect, you can return your TAPP 2 Click to us and we'll send you a new one. You can contact us at [email protected]
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General questions
How big is the TAPP 1 filter?
The filter's dimensions are 4.3′′x 5′′ x 2.8′′ (11cm x 13cm x 7cm). It weighs around 0.8lbs (375g).
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How do I dispose of my TAPP 1 cartridges?
Once your cartridge has expired, you should dispose of it at your nearest recycling point so the components can be properly separated. If you haven't got a recycling point nearby, you can put it in the household waste.
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General questions
Where can I buy the shower filter?
You can buy shower filters and replacements directly from Amazon: Shower filter Shower filter cartridges This article lists the contaminants it removes.
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All filters
How often do I have to change the replaceable cartridge?
Our filters highly effectively remove the chemicals from 1200–1500 litres of water (depending on original water quality), the equivalent of 2–3 months of average household water usage. We recommend replacing the cartridge after 3 months even if you haven't filtered 1200-1500 litres. This is because the filters become saturated with contaminants over time and there is a risk of bacterial growth after 3 months. This happens with all activated carbon filters.
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How much do the cartridges cost?
The pack of two TAPP 2 replacement cartridges (providing filtered water for 6 months) costs €39. The pack of four TAPP 2 replacement cartridges (providing filtered water for 12 months) costs €59. The pack of two TAPP 1 replacement cartridges (providing filtered water for 6 months) costs €34.
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How can I check my filter’s status?
Create an account on our website to access MyTAPP. MyTAPP is a free service that allows TAPP customers to:
  • Monitor filter status and receive alerts when it's time to change the cartridge.
  • View your savings and your positive impact on the environment.
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Why do I have to change the cartridge every 3 months?
Because the quality of your water and the efficiency of the filter’s filtration capacity can only be guaranteed for a usage capacity equivalent to 3 months. Our quality parameters for filtering substances and contaminants are above 95% in most cases (depending on the type of contaminant it is higher, for instance, with chlorine filtration efficiency is at 99%). The filtration of contaminants such as pesticides and herbicides, VOCs, and microplastics don’t meet our quality parameters after 3 months of usage. If you use your cartridge beyond 3 months, filtration efficiency will decay below our minimum standards. Besides the mentioned absorption and efficiency aspects, also keep in mind that carbon is an organically based material that provides a breeding ground for microorganisms on which bacteria can multiply over time. These bacteria build up behind the filter and contaminate the water in the pipe system. This is normal for all activated carbon filters, regardless of whether you live alone or with many people, or if the filter hasn’t been used for some time. A quick reminder in case you don't use the filter for a couple of days: flush for 30 seconds before consumption to avoid bacteria intake. If you’d like to learn more about how our filtration works, click below.  See more
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How do I change the replaceable cartridges?
Changing your filter cartridge is easy. This video shows you how:
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All filters
Can I remove the filter from one tap and fit it to another?
Yes, of course you can safely remove the filter from one tap and fit it to another one! What's more, you can do it as often as you need — when you move house, when you go on holiday, etc. You can take your TAPP Water filter with you when you travel and even use it in hotels!
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What should I do if I’m not sure if the filter is compatible with my tap?
Our system is compatible with 95% of round taps with threaded spouts (which is what the filter attaches to). It isn't compatible with round taps with extendible hoses, or with any of the following models:
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I need an adapter
To determine which adapter is compatible with your tap we need a photo comparing the diameter of the aerator with a coin. You can send it to [email protected] and we will ask you for the address where you wish to receive it.
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Are the filters easy to install and use?
Yes, really easy. Installing the filter takes less than a minute — simply screw it onto the tap nozzle. Installation is explained in detail in the section "How do I install it?" on the TAPP 2 Click and TAPP 2 Twist product pages.
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Do you install the filter?
Installation is easy, there’s no need for a plumber. You can fit your TAPP filter yourself in just two easy steps: 1. Unscrew the tap nozzle (remove the aerator). 2. Screw the filter onto the tap.
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General questions
How much does delivery cost?
It's free!.
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How long does it take to arrive?
If the delivery address is in Spain, it'll take 1–3 working days. If the delivery address is outside Spain, it'll arrive in 3–7 working days. If your order is taking longer to arrive than estimated, send us the tracking number and we'll be glad to help.
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What is your shipment and delivery protocol during the Covid-19 state of emergency?
TAPP Water is still making home deliveries. We know that the current situation is far from easy, which is why at TAPP Water we're keen to give you free, safe delivery so you can enjoy pure water without having to leave home. You know you can count on us! Our trusted delivery partner is Zeleris. Their delivery staff will avoid all direct contact to preserve everybody's health. We tell you everything here.
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Which countries do you deliver to?
We ship our products to: Spain (peninsula, Balearic Islands), Italy, Germany, Austria, Belgium, Bulgaria, Denmark, Slovakia, Slovenia, Estonia, Finland, France, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, the United Kingdom, Czech Republic, Romania and Sweden. For the moment, we don't ship to the Canary Islands from our website. We're looking for a local distributor to take our filters to the Canary Islands in the near future. Are you a distributor located in the Canary Islands, or do you know somebody who might be interested in a sustainable, affordable and easy-to-use product like TAPP? If so, we'd love to hear from you. Please fill in this form.
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Which countries do you not deliver to?
For sale and distribution of our products in countries where we're not present yet, please fill in this form.
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Where’s my order? / Delivery details
We'll send you an order confirmation, and the courier will send you a tracking code once your order has been processed. To check the status of your order, you can enter this tracking code on the transport company's website. Once your order has been shipped, delivery times are as follows: - Standard: 1–3 working days in Spain, and 3–7 days in other countries and the Canary Islands. - All deliveries require a signature. - Deliveries can't be made to transport agencies, PO Boxes or hotels. - Deliveries can't be made on Saturdays, Sundays or public holidays. - Delivery cost: Free delivery - Countries: We ship our products to: Spain (peninsula and Balearic Islands), Italy, Germany, Austria, Belgium, Bulgaria, Denmark, Slovakia, Slovenia, Estonia, Finland, France, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, United Kingdom, Czech Republic, Romania and Sweden. For customs reasons, deliveries to the Canary Islands require you to fill in your ID card number alongside the delivery address. Terms and conditions apply Any questions? Our support team is here to help you: [email protected]
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General questions
What guarantee do your products come with?
With an annual subscription, you have a lifetime guarantee. That means your filter is covered for as long as you’re a customer. If you haven't yet purchased an annual subscription, you're still covered by a guarantee, but in this case it's for 1 year. Click here for information about our product guarantee.
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How does the annual subscriptions’ lifetime guarantee work?
With an annual subscription, you have a lifetime guarantee. That means your filter is covered for as long as you’re a customer. If you haven't yet purchased an annual subscription, you're still covered by a guarantee, but in this case it's for 1 year. In the unlikely case that your product needs replacing during an active Annual Subscription, TAPP Water will replace it free of charge provided you follow the product return instructions. Annual subscriptions are active from the date of purchase or renewal of the 12-month subscription. (For example: “12-month Pack with Annual Subscription” purchase date: 12 April 2019. Active Annual Subscription period: from 12 April 2019 to 11 April 2020). Annual Subscriptions with a status of “paused” or “postponed” are included. In these cases, the active Annual Subscription period is simply extended for the amount of time the Annual Subscription maintains this status (a maximum of 3 months). Users who cancel their Annual Subscription forfeit the right to the lifetime guarantee 12 months from the date of purchase.
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What happens if I don’t have a subscription and my filter breaks within 2 months?
In that case, you're covered by our guarantee. We understand that it can take about 2 weeks before some products are fitted.
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Is your product defective? This is the TAPP Water guarantee
All of our products pass strict quality control tests before they are sent to our customers. We offer a guarantee on all our products, with the length of the guarantee depending on the type of product: Annual Pack with Subscription: for TAPP 2 Twist and TAPP 2 Click: Lifetime guarantee provided that the subscription is ongoing. Starter Pack/3 months: 1 year guarantee Replacement cartridges: 1 year guarantee A summary of the TAPP Water guarantee conditions can be found below. In the event of any discrepancy between this summary and the EULA, the EULA shall prevail. Local consumer protection laws may provide additional guarantees. The TAPP Water guarantee does not in any way limit the rights you may have in accordance with these regulations. The TAPP Water guarantee covers material and manufacturing defects for any TAPP Water product for the stated period of time from the date of purchase on the TAPP Water website or the date of purchase at a TAPP Water direct sales stand. TAPP Water does not guarantee that its products will: - operate without interruption - be free of faults or defects If you have a valid claim under the TAPP Water guarantee and have returned the product according to the established procedure, we will replace the defective product at no cost. If we determine that the problem is not covered by the TAPP Water guarantee, we will notify you and inform you of the available service or replacement options. The guarantee period will not be extended if the product is replaced. The guarantee does not cover defects caused by customers. This applies particularly to cases of inappropriate use, improper handling or unauthorised attempts at repairs, especially: - problems due to external causes, such as accidents, misapplications or misuse; - use that does not comply with TAPP Water product instructions; - problems caused by the use of third-party accessories, pieces or components.
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General questions
What is TAPPHero+?
We want to reward your loyalty! If after 12 months of filtered water you're still happy with us, your annual subscription will be upgraded to TAPPHero+ status. How does it work? 1st year: your subscription will cost either €79 (TAPP 2 Twist Pack with annual subscription) or €89 (TAPP 2 Click Pack with annual subscription), for which you'll receive the filter and 4 cartridges giving you 1 year of filtered water (each cartridge lasts 3 months). 2nd year: on your first annual subscription renewal we'll give you the equivalent of 1 month of free water in the form of a €4.90 discount. So, you'll pay €54.10 instead of €59. 3rd year onwards: as from your second annual subscription renewal we'll reduce the price by €1 every year that you stay with us (up to a maximum of 10 years). In other words, your first renewal will cost €54.10 (instead of €59), your second renewal will cost €53.10, your third renewal €52.10 and so on every year that you stay with us!
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The price of my annual subscription has changed. Why is that?
At TAPP Water, we reward loyalty. Our current customers are the first to enjoy the new benefits of our filtered water subscription. If you already have an annual subscription, you'll soon see the advantages of our TAPPHero+ programme, which is retroactively applied to your subscription. Annual subscription pack customers: a) I'm in my first subscription year: Congratulations! We'll give you a month's free water in the form of a €4.90 discount on your first annual renewal. In other words, on your next renewal you'll pay €54.10 instead of €59. Then, from the next year onwards (i.e. on your second renewal), we'll lower the price by €1 every year. That means that your first renewal will cost €54.10 (instead of €59), your second renewal will cost €53.10, your third renewal €52.10 and so on for every year that you stay with us (up to a maximum of 10 years). b) I've been subscribed for two or more years: Congratulations! We'll give you a month's free water in the form of a €4.90 discount and we'll discount €1 from your next renewal. In other words, on your next renewal you'll pay €53.10 instead of €59. Then, from the next year onwards (i.e. on your third renewal), we'll lower the price by €1 every year. That means that your second renewal will cost €53.10, your third renewal will cost €52.10, your fourth renewal €51.10 and so on for every year that you stay with us (up to a maximum of 10 years). Starter Pack customers who later switched to a subscription: a) I'm in my first subscription year Congratulations! We're going to lower the price of your annual subscription by €1 a year. On your next renewal, you'll pay €58 instead of €59. Then, from the next year onwards (i.e. on your second renewal), we'll lower the price by €1 every year. That means that your first renewal will cost €58 (instead of €59), your second renewal will cost €57, your third renewal €56 and so on for every year that you stay with us (up to a maximum of 10 years). b) I've been subscribed for two or more years: Congratulations! We're going to lower the price of your annual subscription by €1 a year. On your next renewal you'll pay €57 instead of €59. Then, from the next year onwards (i.e. on your third renewal), we'll lower the price by €1 every year. That means that your second renewal will cost €57 (instead of €59), your third renewal will cost €56, your fourth renewal €55 and so on for every year that you stay with us (up to a maximum of 10 years). Any questions? Have these changes been applied to your subscription? Contact us and we'll review your case: [email protected]
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Discounts and coupons
Sign up for our newsletter to receive information about the promotions and discount coupons available. You can find the subscription box at the bottom of our webpage (in the footer) in the section "SUBSCRIBE TO OUR NEWSLETTER". All you need to do is enter your email address. You can also find discount coupons on our website in the banner below the menu.
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What does the Blue Friday campaign consist of?
At TAPP Water we believe in conscious consumerism. That’s why during this year’s commercial peak season we decided to not only offer you -10€ off in order to get your filter and cut the single-use plastic bottles from your life, we are also going to pull out 1kg of plastic waste from our beloved Mediterranean Sea with every purchase! How? We are teaming up with The Gravity Wave, a small Spanish company that recruits local fishermen who travel along the shores of the Mediterranean coast in order to collect plastic waste from the bottom of the ocean. For every filter purchased between November 11th and December 2nd The Gravity Wave will pull out 1kg of plastic during the same time period. Come and join us, come multiply your impact!
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Bicing discount
If you're a Bicing user we've got some good news for you. You're entitled to a 15% discount on all product purchases made via our office or website (www.tappwater.co). To take advantage of the discount, you simply have to send a photo of your membership card to [email protected], making sure your member number is clearly visible. We'll then send you a 15% discount code for you to use in our online store.
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If I begin with the Starter Pack (1 filter and 1 cartridge) and later decide to switch to the 4 Pack (4 cartridges for 1 year of filtered water), can I still benefit from the TAPPHero+ programme?
If you decide to switch to the 4 Pack (1 subscription + 4 TAPP 2 cartridges), we'll lower the price by discounting €1 every year that you stay with us. In other words, if you choose the 4 Pack subscription at €59 now, your subscription will be renewed in 12 months' time for €58. And the price will drop by €1 every year that you stay with us.
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General questions
The price of my annual subscription has changed. Why is that?
At TAPP Water, we reward loyalty. Our current customers are the first to enjoy the new benefits of our filtered water subscription. If you already have an annual subscription, you'll soon see the advantages of our TAPPHero+ programme, which is retroactively applied to your subscription. Annual subscription pack customers: a) I'm in my first subscription year: Congratulations! We'll give you a month's free water in the form of a €4.90 discount on your first annual renewal. In other words, on your next renewal you'll pay €54.10 instead of €59. Then, from the next year onwards (i.e. on your second renewal), we'll lower the price by €1 every year. That means that your first renewal will cost €54.10 (instead of €59), your second renewal will cost €53.10, your third renewal €52.10 and so on for every year that you stay with us (up to a maximum of 10 years). b) I've been subscribed for two or more years: Congratulations! We'll give you a month's free water in the form of a €4.90 discount and we'll discount €1 from your next renewal. In other words, on your next renewal you'll pay €53.10 instead of €59. Then, from the next year onwards (i.e. on your third renewal), we'll lower the price by €1 every year. That means that your second renewal will cost €53.10, your third renewal will cost €52.10, your fourth renewal €51.10 and so on for every year that you stay with us (up to a maximum of 10 years). Starter Pack customers who later switched to a subscription: a) I'm in my first subscription year Congratulations! We're going to lower the price of your annual subscription by €1 a year. On your next renewal, you'll pay €58 instead of €59. Then, from the next year onwards (i.e. on your second renewal), we'll lower the price by €1 every year. That means that your first renewal will cost €58 (instead of €59), your second renewal will cost €57, your third renewal €56 and so on for every year that you stay with us (up to a maximum of 10 years). b) I've been subscribed for two or more years: Congratulations! We're going to lower the price of your annual subscription by €1 a year. On your next renewal you'll pay €57 instead of €59. Then, from the next year onwards (i.e. on your third renewal), we'll lower the price by €1 every year. That means that your second renewal will cost €57 (instead of €59), your third renewal will cost €56, your fourth renewal €55 and so on for every year that you stay with us (up to a maximum of 10 years). Any questions? Have these changes been applied to your subscription? Contact us and we'll review your case: [email protected]
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Are there any additional charges or costs?
No, none, because we don't like hidden additional costs either. The only thing you pay for is what we send you. And delivery is free of charge.
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How much does the filter cost?
We've got several filters with varying prices: TAPP 1, costs just €39 and includes 1 cartridge lasting 3 months. After that if you want more cartridges €34 pack of two. -TAPP 2 Click: Costs €59 for 3 months, and €89 for the first 12 months* - TAPP 2 Twist: Costs €49 for 3 months and €79 for the first 12 months.* **From the second year onwards, annual TAPP 2 filter renewals cost €59.
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What’s the benefit of an annual subscription if I only want one filter?
You get a better deal. If you opt for the annual subscription you'll pay less than €8 a month for your water over the first year, and that sum will drop to just €5 a month from the second year onwards. As well as being the cheapest way of filtering your tap water, it's also the most practical and convenient.
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How much do the cartridges cost?
The pack of two TAPP 2 replacement cartridges (providing filtered water for 6 months) costs €39. The pack of four TAPP 2 replacement cartridges (providing filtered water for 12 months) costs €59. The pack of two TAPP 1 replacement cartridges (providing filtered water for 6 months) costs €34.
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If I begin with the Starter Pack (1 filter and 1 cartridge) and later decide to switch to the 4 Pack (4 cartridges for 1 year of filtered water), can I still benefit from the TAPPHero+ programme?
If you decide to switch to the 4 Pack (1 subscription + 4 TAPP 2 cartridges), we'll lower the price by discounting €1 every year that you stay with us. In other words, if you choose the 4 Pack subscription at €59 now, your subscription will be renewed in 12 months' time for €58. And the price will drop by €1 every year that you stay with us.
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What is TAPPHero+?
We want to reward your loyalty! If after 12 months of filtered water you're still happy with us, your annual subscription will be upgraded to TAPPHero+ status. How does it work? 1st year: your subscription will cost either €79 (TAPP 2 Twist Pack with annual subscription) or €89 (TAPP 2 Click Pack with annual subscription), for which you'll receive the filter and 4 cartridges giving you 1 year of filtered water (each cartridge lasts 3 months). 2nd year: on your first annual subscription renewal we'll give you the equivalent of 1 month of free water in the form of a €4.90 discount. So, you'll pay €54.10 instead of €59. 3rd year onwards: as from your second annual subscription renewal we'll reduce the price by €1 every year that you stay with us (up to a maximum of 10 years). In other words, your first renewal will cost €54.10 (instead of €59), your second renewal will cost €53.10, your third renewal €52.10 and so on every year that you stay with us!
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Order not accepted / Subscription renewal not accepted
Please check your payment method details in MYTAPP. The card associated with your account may have expired. Send any questions you may have to [email protected]
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Request invoice
If you're ordering the filter for a company and would like a personalised invoice, contact us at [email protected] and we'll send you one.
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General questions
How does the subscription model work?
Your annual subscription consists of a first delivery of the housing and 4 cartridges that will give you 12 months of filtered water. Remember, you have to change the cartridge every 3 months to maintain water quality. At the end of the 12 months, your subscription will automatically renew. That means you'll receive 4 new cartridges for €59 a year after having made the first purchase. One week before your subscription renewal is due we'll send you an email reminder with the option of cancelling or suspending your subscription.
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Can I cancel my subscription?
You can cancel your subscription for any reason and at any time. All you need to do is log into your MyTAPP account and click on "Cancel my subscription". We'd love you to stay with us, but if you decide to leave we won't make it difficult.
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What is TAPPHero+?
We want to reward your loyalty! If after 12 months of filtered water you're still happy with us, your annual subscription will be upgraded to TAPPHero+ status. How does it work? 1st year: your subscription will cost either €79 (TAPP 2 Twist Pack with annual subscription) or €89 (TAPP 2 Click Pack with annual subscription), for which you'll receive the filter and 4 cartridges giving you 1 year of filtered water (each cartridge lasts 3 months). 2nd year: on your first annual subscription renewal we'll give you the equivalent of 1 month of free water in the form of a €4.90 discount. So, you'll pay €54.10 instead of €59. 3rd year onwards: as from your second annual subscription renewal we'll reduce the price by €1 every year that you stay with us (up to a maximum of 10 years). In other words, your first renewal will cost €54.10 (instead of €59), your second renewal will cost €53.10, your third renewal €52.10 and so on every year that you stay with us!
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What does the annual subscription include?
With an annual subscription you'll always have access to high-quality drinking water. The first carton includes the filter and 4 cartridges. Each cartridge has a 3-month service life. You'll get a renewal email towards the end of your subscription. Unless you cancel it, your subscription will be automatically renewed and we'll send you the second carton with another 4 cartridges to give you access to high-quality drinking water for another 12 months. It's that simple.
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How does the TAPP 2 annual subscription model work?
Our goal is to make things easy for you, which is why we offer two annual subscription models. The only difference between them is the length of the initial subscription. Here are the details: - If you purchase a 12-month filtered water subscription you'll receive a filter and four replacement cartridges. As each cartridge lasts for 3 months, this subscription model guarantees you filtered water for an entire year. Fantastic, no? One year after your first purchase we'll send you a pack of 4 new cartridges to give you filtered water for another year. Here's an example: Laia purchases a 12-month filtered water subscription on 01/01/19. She receives a filter and 4 replacement cartridges (giving her 12 months of filtered water). One year later, on 01/01/20, we send her 4 new cartridges so that she has filtered water for another year. As regards the prices, the 12-month filtered water subscription costs €6.58/month (based on a single payment of €79) for the TAPP 2 Twist, and €7.42/month (based on a single payment of €89) for the TAPP 2 Click.
  • Twelve months later, the pack of 4 cartridges providing water for another entire year only costs €59.
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What’s the benefit of an annual subscription if I only want one filter?
You get a better deal. If you opt for the annual subscription you'll pay less than €8 a month for your water over the first year, and that sum will drop to just €5 a month from the second year onwards. As well as being the cheapest way of filtering your tap water, it's also the most practical and convenient.
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How does the annual subscriptions’ lifetime guarantee work?
With an annual subscription, you have a lifetime guarantee. That means your filter is covered for as long as you’re a customer. If you haven't yet purchased an annual subscription, you're still covered by a guarantee, but in this case it's for 1 year. In the unlikely case that your product needs replacing during an active Annual Subscription, TAPP Water will replace it free of charge provided you follow the product return instructions. Annual subscriptions are active from the date of purchase or renewal of the 12-month subscription. (For example: “12-month Pack with Annual Subscription” purchase date: 12 April 2019. Active Annual Subscription period: from 12 April 2019 to 11 April 2020). Annual Subscriptions with a status of “paused” or “postponed” are included. In these cases, the active Annual Subscription period is simply extended for the amount of time the Annual Subscription maintains this status (a maximum of 3 months). Users who cancel their Annual Subscription forfeit the right to the lifetime guarantee 12 months from the date of purchase.
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If I begin with the Starter Pack (1 filter and 1 cartridge) and later decide to switch to the 4 Pack (4 cartridges for 1 year of filtered water), can I still benefit from the TAPPHero+ programme?
If you decide to switch to the 4 Pack (1 subscription + 4 TAPP 2 cartridges), we'll lower the price by discounting €1 every year that you stay with us. In other words, if you choose the 4 Pack subscription at €59 now, your subscription will be renewed in 12 months' time for €58. And the price will drop by €1 every year that you stay with us.
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The price of my annual subscription has changed. Why is that?
At TAPP Water, we reward loyalty. Our current customers are the first to enjoy the new benefits of our filtered water subscription. If you already have an annual subscription, you'll soon see the advantages of our TAPPHero+ programme, which is retroactively applied to your subscription. Annual subscription pack customers: a) I'm in my first subscription year: Congratulations! We'll give you a month's free water in the form of a €4.90 discount on your first annual renewal. In other words, on your next renewal you'll pay €54.10 instead of €59. Then, from the next year onwards (i.e. on your second renewal), we'll lower the price by €1 every year. That means that your first renewal will cost €54.10 (instead of €59), your second renewal will cost €53.10, your third renewal €52.10 and so on for every year that you stay with us (up to a maximum of 10 years). b) I've been subscribed for two or more years: Congratulations! We'll give you a month's free water in the form of a €4.90 discount and we'll discount €1 from your next renewal. In other words, on your next renewal you'll pay €53.10 instead of €59. Then, from the next year onwards (i.e. on your third renewal), we'll lower the price by €1 every year. That means that your second renewal will cost €53.10, your third renewal will cost €52.10, your fourth renewal €51.10 and so on for every year that you stay with us (up to a maximum of 10 years). Starter Pack customers who later switched to a subscription: a) I'm in my first subscription year Congratulations! We're going to lower the price of your annual subscription by €1 a year. On your next renewal, you'll pay €58 instead of €59. Then, from the next year onwards (i.e. on your second renewal), we'll lower the price by €1 every year. That means that your first renewal will cost €58 (instead of €59), your second renewal will cost €57, your third renewal €56 and so on for every year that you stay with us (up to a maximum of 10 years). b) I've been subscribed for two or more years: Congratulations! We're going to lower the price of your annual subscription by €1 a year. On your next renewal you'll pay €57 instead of €59. Then, from the next year onwards (i.e. on your third renewal), we'll lower the price by €1 every year. That means that your second renewal will cost €57 (instead of €59), your third renewal will cost €56, your fourth renewal €55 and so on for every year that you stay with us (up to a maximum of 10 years). Any questions? Have these changes been applied to your subscription? Contact us and we'll review your case: [email protected]
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General questions
Instructions: How do I connect the TAPP 2 Click filter to my smartphone for the first time?
  1. Download the MyTAPP app from the Apple app store or Google Play.
  2. Register the app if you haven't already done so, or sign in with your username and password.
  3. Select "Register a new filter" and tap "TAPP 2 Click".
  4. Step 1 and 2. Make sure you accept the opt-ins for notifications and location always on.
  5. Once you've gone through the two steps, tap the TAPP 2 bluetooth button. A notification should pop up within 30 seconds
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Why do I need to enable the location services on my mobile for TAPP 2 Click to work?
First of all your filter and filter tracking through the app will still work fine. The purpose of the button is to make it easy to get the status of the filter. It's not required for the tracking to work. The iBeacon BLE technology used for TAPP 2 is great but not perfect. Both Apple and Samsung have had issues with the Bluetooth implementation in their OS and on certain devices. Therefore it could be an issue which we cannot resolve. Finally, we recommend changing the battery. If it fails in the first year, we'll send you a new one free of charge. If the filter still doesn't connect, you can return your TAPP 2 Click to us and we'll send you a new one. You can contact us at [email protected]
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How do I connect via Bluetooth?
To connect to your filter via Bluetooth, follow these steps: 1. Download the MyTAPP app from the Apple App Store or Google Play. 2. Register the app if you haven't already done so, or sign in with your username and password. 3. Select "Register a new filter" and tap "TAPP 2 Click". 4. Step 1 and 2. Make sure you accept the opt-ins for notifications and location always on. 5. Once you've gone through the two steps, tap the TAPP 2 bluetooth button. A notification should pop up within 30 seconds
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My TAPP 2 Click doesn’t connect to the app. How do I make it work?
1. Make sure that Bluetooth is turned on. 2. Check if the location is turned on for the app 3. Check if the battery protector is removed 4. Check that your smartphone is at least an iPhone 5 with iOS 10 or higher or Android phone with Android 6 or higher. If these tips don't help, then remove the TAPP 2 filter from the app, sign out of the app, delete the app, restart your phone, install the app again and repeat the steps above.
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General questions
What’s your returns policy?
Click here to view our returns policy.
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Do you accept returns?
Yes, of course. Because we believe you’ll love your new water — just like the rest of our TAPP Water users — we give you 45 days to make any type of return. For more information about our returns policy, click here.
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What happens if my filter breaks?
With an annual subscription, you have a lifetime guarantee. That means your filter is covered for as long as you’re a customer. If you haven't yet purchased an annual subscription, you're still covered by a guarantee, but in this case it's for 1 year. For more information, click here to view our returns policy. And click here for information about our product guarantee.
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I got my order wrong
Don't worry, we're here to help. If you like, you can return the product to our offices and ask for your money back so that you can then purchase the right product.
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Can I return products that I bought somewhere other than the tappwater.co website?
No, we only accept returns of products bought from www.tappwater.co or from our sales stands in shopping centres. If you want to return a product that you bought somewhere else (from Amazon or another online or offline store), contact the vendor directly for information about their returns policy.
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Are returns free of charge?
We want to give you the best possible service. We're a small company and don't yet have a system in place that allows us to make all returns free of charge. This means that we can only reimburse the cost of some returns. For more information about our returns policy, click here.
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General questions
What is your shipment and delivery protocol during the Covid-19 state of emergency?
TAPP Water is still making home deliveries. We know that the current situation is far from easy, which is why at TAPP Water we're keen to give you free, safe delivery so you can enjoy pure water without having to leave home. You know you can count on us! Our trusted delivery partner is Zeleris. Their delivery staff will avoid all direct contact to preserve everybody's health. We tell you everything here.
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Can coronavirus be transmitted by tap water?
According to the research currently available, coronavirus can't be transmitted by tap water. Prepare yourself by getting in basic supplies and a high-quality water filter. Coronavirus isn't transmitted by bottled water unless you share it or reuse the bottle. More information is available in this blog article.
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TAPP 2 faucet water filters

TAPP 2 Click uses Bluetooth to trigger a notification on your iOS or Android device. Register your filter in the MyTAPP app, then just press the TAPP 2 Click green button to trigger a notification on your device letting you know your current filter status, how long until a new refill cartridge is required and how many plastic water bottles you have avoided to date.

TAPP 2 Twist is manual. You can register the filter in the app if you like. But you can also just twist the calendar to set it to 3 months from today (or the day you replace the refill cartridge). The filter has a calendar on it, which reminds you of when you need to replace the cartridge

TAPP 2 refill cartridges are entirely made out of non-toxic materials which remain inert after decomposing. The cartridges contain a high percentage of biodegradable and compostable material and can be disposed of with organic waste. Please check with your local industrial composting plant. The device itself (without the refills) is made out of highly recyclable ABS polymers.

Our work at TAPP is transformational but simple, we create solutions that aim to help reduce plastic waste. Innovation is difficult and rarely perfect, but we continue to work on improving our products every day to reach our goal of providing top quality plastic-free alternatives – which allow others to join our mission. We created our biodegradable refill cartridge filters to support this purpose, and it wasn’t easy to reach a threshold of 76% total biodegradability. In fact, it was very difficult, and it represents a substantial advancement for filter cartridges – the most eco-friendly option in this category. We have also taken great care to ensure the remaining 24% of the filter cartridge is non-toxic, inert and will not harm the environment or marine life. We continue to innovate and are committed to creating a 100% biodegradable filter – as biodegradable is always better than relying on recycling. Better for the planet, better for our children and better for ourselves. We know we are on the right path by having created a better solution available right now compared to what existed before. Read our full guide on the technology

Biodegradable content: 74%
Casing (42%) has passed ASTM D-6400 Standard Specification for Compostable Plastics
Coconut Shell (32%) breaks down into: CO2 and water

Other product: 26%
Silicon (6%) breaks down into: amorphous silica, carbon dioxide, and water
UHMW (20%) does not biodegrade, but is inert and stable and doesn’t accumulate in marine life.

All TAPP Water products are tested and certified according to strict standards by independent lab and NSF specifications. Check the lab results by the Itabe lab.

Yes. Installing the filter on your faucet will take less than a minute and is thoroughly explained in the bilingual instructions included in the filter box.

Yes. TAPP filters are designed to fit on most standard faucets (Metric: M22x1 or US: 55/64’’-27). In general, you will have to remove the aerator (small device at the faucet tip) from your faucet before you can screw on the filter. In any case, TAPP 2 comes with two additional adapters (Metric: M20x1 and M24x1 or US: 13/16’’-27 and 15/16’’-27). In the unlikely case that the included adapters do not do the trick, please get in touch with us and we will be happy to help you out. Also, if your faucet does not have an aerator, please contact us for more information at [email protected].co. For a more complete overview of which faucets work and a few that do not, check out our compatibility test.

 

– TAPP 2 uses the highest quality coconut shell-based carbon-block filter, used for maximum filtering of chemicals and improvement of taste. This was selected after testing over 40 different variants and building on from our original TAPP 1 filter.
– TAPP 2 delivers more clean filtered water for the money than any pitcher, on-the-counter reverse osmosis or faucet filter available on the market today.
– TAPP 2 is the only filter with biodegradable refill cartridges.
– Customer trust and safety is always our first priority. All product claims and information about TAPP filters are based on scientific facts and testing.

The filter’s dimensions are 4.3″x 5″ x 2.8″ (11cm x 13cm x 7cm). It weighs around 0.8lbs (375g).

Contaminants TAPP 2 remove

Based on tests performed on the type of activated carbon block used in TAPP 2 pharmaceuticals are reduced by 95% or more. This includes: Hormones: prednisone, prednisolone, progesterone, testosterone and cortisol Antibiotics: ciprofloxacin, used to prevent certain infections caused by bacteria, as well as sulfamethoxazole and trimethoprim, which are used to treat a wide variety of bacterial infections including pneumonia, and urinary tract and intestinal infections Antidepressants: fluoxetine, prescribed to treat a variety of conditions, including depression and other mental/mood disorders Anti-anxiety medication: meprobamate, a treatment used to relieve nervousness or tension that exceeds stress of everyday life Painkillers: ibuprofen and naproxen Additional tests will be performed during 2020 to confirm these results.

TAPP 2 reduces Chlorine by 95% or more based on 100s of tests carried out on tap water around the world. This improves the taste instantly for chlorinated water. In addition to this TAPP 2 removes all known bi-products from Chlorine (whereof some potentially cancerogenic such as THMs). Read more.

 

Yes, TAPP 2 reduces Chloramine by 95% or more based on more than 50 tests carried out on tap water in Los Angeles and other cities using chloramine rather than Chlorine. In addition to this Amonia is reduced by 90% or more. Read more.

TAPP 2 is tested for lead reduction and removal in accordance with NSF 53. This means lead is reduced by 95% or more. Read more.

TAPP 2 removes all microplastics that have been found so far in tap water thanks to the 1-2 micron carbon block. Read more.

TAPP 2 reduces Nitrate by 90% or more based on independent lab tests. Read more.

TAPP 2 reduces Nitrate by 90% or more based on independent lab tests.

TAPP 2 reduces fluoride by 30-70% based on independent lab tests. Fluoride is a natural compound found most fresh water sources, tea, vegetables and fruit. It’s not considered a contaminant although we are aware that some people are concerned about the health effects. Many water filters claim fluoride removal but in reality we’ve found that reverse osmosis is the only effective way to reduce fluoride by 95% or more.

TAPP 2 is not certified for arsenic removal but in the tests where arsenic was detected before filtering more than 70% was removed. The maximum concentration level recommended by EPA and WHO is 10 mg/l. Therefore the results mean that for any tap water with 50 mg/l or higher concentration of arsenic alternative solutions should be considered.

Calcium is considered a mineral with health benefits and not a contaminant. Unfortunately calcium also has the unfortunate bi-effect of causing limescale in combination with magnesium carbonates. The standard TAPP 2 filter only marginally reduces calcium and can therefore not be considered effective in limescale removal. TAPP Water will however launch a separate cartridge for limescale removal by December 2019. Read more.

Lab test references:

TAPP 2 Click

1.Download the app from the Apple Appstore or Google Play.
2.Register through the app if you haven’t already or sign in with your existing username and password.
3.Select Register new filter and chose TAPP 2 Click.
4.Step 1 and 2. Make sure you accept the opt-ins for notifications and location always on.
5.Once you’ve gone through the two steps click on the TAPP 2 button. A notification should pop up within 30 seconds.

Unfortunately, technology doesn’t always work. Here’s how you can troubleshoot if things go wrong:

1. Check that Bluetooth is turned on
2. Check that location is always on for the app
3. Check that the plastic protector for the battery is removed and that there is a battery in the device
4. Check that your smartphone is at least an iPhone 5 with iOS 10 or higher or an Android phone with Android 6 or higher. If these don’t help then remove the TAPP 2 filter from the app, sign out of the app, delete the app, restart your phone and install the app again. Go through the steps above again.

The only way to connect a device to iPhones and Android phones in the background is by using iBeacon or push notifications. As the TAPP 2 filter is not connected to the Internet the only way to get signals from it to a smartphone is using iBeacon. For some reason Apple has included this the iBeacon functionality as part of the location tracking in the operating system. Therefore the only way we can get notifications through is by enabling location always on. Apple also states that location data cannot be used by the app developer unless it’s stated what it is used for and how it is used. The MyTAPP app does not store or use location data at all and therefore the app is approved by Apple.

TAPP 2 Twist

TAPP 2 cartridges can last up to 3 months maximum. When starting to use a new cartridge, set the date on Twist to be: date = today + 3 months. Three months from now, when you reach that date, the visual cue will remind you to change refill.

TAPP 2 Cartridges

TAPP 2 refill cartridges are entirely made out of non-toxic materials which remain inert after decomposing. The cartridges contain a high percentage of biodegradable and compostable material and can be disposed of with organic waste. This organic waste ends up in an industrial composting plant where the cartridge breaks down within 1-2 months. Alternatively, it can be discarded with general waste, where it will break down within a couple of years in a landfill or be burned without causing any plastic residue. It will also take a couple of years to break down in a garden compost, so not recommended.

Note, that the device itself (without the refills) is made out of highly recyclable ABS polymers, and can be disposed of with plastic waste.

TAPP 2 filters are tested to effectively absorb chemicals of between 1200-1500 liters of water (depending on original water quality) or 2-3 months of water usage for an average household. We cannot ensure water is microbiologically safe after 3 months since the first use. Even if they are not used frequently as the filter will lose its adsorption capability over time if not replaced and thus no longer remove chemicals, bad taste and odor.

The lifetime of the filter cartridge depends on your water consumption as well as on the quality of the filtered tap water. In an average household of 3-4 people, the cartridge will last about three months. In order to ensure the longest possible lifespan of the cartridge, please avoid running hot (> 100ºF) or high-pressure water through the cartridge/filter part of the device. Also, it is important not to use the cartridge for more than 3 months as there is a risk of bacteria accumulating inside the carbon block.

Register your filter on MyTAPP using the website or download the MyTAPP app for Android or iOS. If you haven’t registered, you’ll need to create an account.

You will receive reminders when it’s time to change the filter via e-mail and/or push notifications from the app.

You can purchase refill cartridges here.

TAPP 1

It’s safe and healthy to drink and also much cheaper than bottled water. Public tap water in Europe and North America is subject to regular and rigorous controls. TAPP filters additionally remove any contaminants as well as chlorine which is often the origin of poor tasting water. Filtered tap water is much more environmentally friendly than bottled water. Just consider the CO2 footprint of bottled water production, transportation and distribution. And last but not least, using a TAPP faucet filter is more convenient, as you can stop carrying heavy water bottles from the supermarket home.

TAPP 1 uses granular activated carbon (GAC) filter made of 100% organiccoconut shells for filtration. See below for more information of what it filters. The casing is made of BPA-free plastic and the faucet attachment and adapters of stainless steel for robustness and minimum leakage.

TAPP 1 uses granular activated carbon that is very effective in removing at least 70 chemicals and reducing more than 50 other while letting healthy minerals remain in the drinking water. The most important chemicals removed and vastly reduced are:

– Chlorine, which is often the cause of bad odour and taste,

– Bi-product Volatile organic Compounds (VoCs), such as THMs identified as potentially cancerous,

– Heavy metals (lead, copper, etc.),

– Pesticides. TAPP 1 will also reduce, but not remove arsenic, nitrates, chromium and pharmaceuticals.

Note: Your water supplier is obliged to inform you if these chemicals are found to be above WHO, EU or EPA limits and recommendations. See our blog post about activated carbon for more specific details of what TAPP 1 GAC filters remove.

All TAPP Water products are tested and certified according to strict standards by independent lab and NSF specifications. Check the lab results by the Austrian Institute of Technology. Here’s a sample from the report showing some of the most common contaminants:

ParameterUnfiltered tap water (Barcelona)TAPP 1 filtered tap water (Barcelona)
Water Hardness17.1 ºdH9.6 ºdH
Chloride (Cl)227.2 mg/l29 mg/l
Sodium (Na)123.5 mg/l21.78 mg/l
Copper (Cu)1.44 mg/l0.02 mg/l
Zinc (Zn)0.13 mg/l0.05 mg/l
Nitrate (NO3)10.7 mg/l2.5 mg/l

Download the full report here: Results

Yes. Installing the filter on your faucet will take less than a minute and is thoroughly explained in the bilingual instructions included in the filter box. Here you have an installation video.

Yes. TAPP filters are designed to fit on most standard faucets (22mm diameter). In general, you will have to remove the aerator (small device at the faucet tip) from your faucet before you can screw on the filter. In any case, TAPP 1 comes with two additional adapters (20mm and 24mm diameter). In the unlikely case that the included adapters do not do the trick, please get in touch with us and we will be glad to help you out. Also, if your faucet does not have an aerator, please contact us for more information at [email protected]. For a more complete overview of which faucets work and a few that do not, check out our faucet catalogue on Pinterest

The product is made of a BPA-free plastic housing, 100% natural coconut shell for the filter and stainless steel for the faucet connector.

The filter’s dimensions are 11 x 13 x 7 centimetres. It weighs around 375 g.

– TAPP 1 uses the highest quality coconut shell-based GAC filter, used for maximum filtering of chemicals and improvement of taste. This was selected after testing over 40 different variants.

– TAPP 1 delivers more clean filtered water for money than any pitcher, on-the-counter reverse osmosis or faucet filter available on the market today.

– Customer trust and safety is always our first priority. All product claims and information about TAPP filters are based on scientific facts and testing.

– The TAPP 1 faucet attachment is made of high quality stainless steel to fit on standard faucets and with the largest number of adapters available.

TAPP 1 filters are tested to effectively adsorb chemicals of between 1200-1500 litres of water (depending on water quality) or 2-3 months of water usage for an average household. Filters must be replaced at least every 3-4 months, even if they are not used frequently as the filter will lose its adsorption capability over time and thus no longer remove chemicals, bad taste and odour.

The lifetime of the filter cartridge depends on your water consumption as well as on the quality of the filtered tap water. In an average household of 3-4 people, the cartridge will last about three months. In order to ensure the longest possible lifespan of the cartridge, please avoid running hot (> 40ºC) or high pressure water through the cartridge/filter part of the device. Also, it is important not to use the cartridge for more than 4-5 months.

Once you receive your filter, you can register it in the MyTAPP section on our website or our app (available for Android and iOS).

You can purchase refill cartridges here.

TAPP 1s (SHOWER FILTER)

Yes, all showers that have a threaded male connection and room to fit the filter. The only showers where we have not managed to install them are showers that are integrated into the ceiling. Filter dimensions are approximately 10 cm (diameter) x 13 cm (height).

TAPP 1S uses KDF-55 which is the only proven effective shower media for high pressure and temperature. There is no need for additional media such as active carbon or Vitamin C. Several of other shower filters claim that Vitamin C removes 99% of chlorine, but there have been no independent tests showing this.

The filter does not soften water in the way a traditional water softener does. However, it does make your hair and skin feel significantly softer by removing chlorine and other heavy metals.

Approximately 6 months based on 2 daily showers of an average of 7 min. We do not recommend using it for longer than this. For households with more people you may want to replace it more often.

No, at least not noticeably. We do however also recommend using water saving shower heads in combination with the shower filter.

You can purchase refill cartridges here.

YEARLY SERVICE MODEL

We want to make it easy for you. When buying TAPP 1, you can opt for the yearly service model for 60 euros. Apart from the TAPP 1 faucet filter, you’ll then also receive 4 refill cartridges in order to ensure a constant and uninterrupted supply with fresh and clean tap water. After one year you’ll automatically receive 4 more cartridges, and your credit card or PayPal account will be charged with 60 euros. Please note that, apart from the convenience, the yearly service model also means saving money, as a set of two replacement cartridges normally costs 35 euros.

It’s very similar here. Upon purchasing TAPP 1s, you can choose the yearly service model for 50 euros. You then receive TAPP 1s, and after 6 months, you automatically get a refill cartridge (Remember that each TAPP 1s cartridge has a lifetime of 6 months.). After one year, your credit card or PayPal account is charged with 60 euros, and you receive new refills in order to make sure that you always have fresh and pure water in your shower or bath.

Yes, of course. Just send an e-mail to [email protected], indicating your e-mail address and we’ll cancel it for you. You can also cancel directly in your user account area in MyTAPP.

Once you have received your filter, you should register it in your MyTAPP area, either on our website or via our marvellous app. There you will be able to monitor and check the status of your filter cartridge at any moment, alongside other interesting information, such as the CO2 emissions you saved by using TAPP filters.