Refund policy

Here at TAPP Water we are firmly convinced that all our products fulfil the highest standards of quality. As a matter of fact, we are that convinced that we even offer you your money back, if you are not satisfied with TAPP 1, TAPP 1s or any of our products. If, within 14 (natural) days of receiving your order, you are not satisfied with the product, we offer you your money back. All you have to do is send the product back to our office, indicating your name and order number. Our address for returns is the following:

TAPP Water SL
C/Taulat 113, Local 2
08005 Barcelona (Spain)

Please contact us on [email protected] for local return offices for other countries.

Excluded from this refund policy are the following products once they have been used by you: SodaStream ® JetWhite and the refillable bottle Retap.

Once we have received the product, we’ll proceed to refunding the amount of the initial purchase to your credit card or PayPal account. Please bear in mind that the money will take between 5 and 10 working days to appear on your account.

It’s as easy as that, but, trust us, you will never want to part ways with TAPP 1 or TAPP 1s. 🙂

P.S.: It goes without saying that the same refund policy applies for (rare) cases in which the filter is not compatible with your faucet or shower.