Privacy Policy – Tappwater

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Privacy Policy

  1. Introduction
    1. At TAPP Water we are committed to ensuring that your personal information is protected and never misused; in this policy we explain how we will handle your personal data. We have updated this privacy statement in accordance with the new EU GDPR guidelines valid from May 25, 2018 onwards.
    2. This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data.
    3. We will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.
    4. In this policy, “we”, “us” and “our” refer to TAPP Water. For more information about us, see Section 13.
    5. Transparency is important to us, which is why we encourage you to reach out to us if you have any questions or suggestions regarding this privacy policy, our use of cookies or the general terms and conditions of our website: support@tappwater.co.
  3. Credit
    1. This document was created using a template from SEQ Legal (https://seqlegal.com).
  4. How we use your personal data
    1. In this Section 3 we have set out:
      1. the general categories of personal data that we may process;
      2. in the case of personal data that we did not obtain directly from you, the source and specific categories of that data;
      3. the purposes for which we may process personal data;
        and(d) the legal bases of the processing.
    2. We may process data about your use of our website and services (“usage data”). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is consent OR our legitimate interests, namely monitoring and improving our website and services.
    3. We may process your account data (“account data”). The account data may include your name and email address. The source of the account data is you. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is consent OR our legitimate interests, namely the proper administration of our website and business OR the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
    4. We may process your information included in your personal profile on our website (“profile data”). The profile data may include your name, address, telephone number, email address, profile pictures, gender, date of birth, relationship status, interests and hobbies, educational details and employment details. The profile data may be processed for the purposes of enabling and monitoring your use of our website and services. The legal basis for this processing is consent OR our legitimate interests, namely the proper administration of our website and business OR the performance of a contract between you and us and/or taking steps, at you request, to enter into such a contract.
    5. We may process your personal data that are provided in the course of the use of our services (“service data”). The service data may include TAPP product and services usage. The source of the service data is you. The service data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is consent OR our legitimate interests, namely the proper administration of our website and business OR the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
    6. We may process information that you post for publication on our website or through our services (“publication data”). The publication data may be processed for the purposes of enabling such publication and administering our website and services. The legal basis for this processing is consent OR our legitimate interests, namely the proper administration of our website and business OR the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
    7. We may process information contained in any enquiry you submit to us regarding goods and/or services (“enquiry data”). The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is consent.
    8. We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website (“transaction data”). The transaction data may include your contact details, your card details and the transaction details. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is consent OR our legitimate interests, namely the proper administration of our website and business OR the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
    9. We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (“notification data”). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. As the sending of reminders to notify you to change the cartridges via MyTAPP. The legal basis for this processing is consent OR our legitimate interests, namely the proper administration of our website and business OR the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
    10. We may process information contained in or relating to any communication that you send to us (“correspondence data”). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The legal basis for this processing is consent OR our legitimate interests, namely the proper administration of our website and business OR the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
    11. We may process any of your personal data identified in the other provisions of this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
    12. We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.
    13. In addition to the specific purposes for which we may process your personal data set out in this Section 3, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
    14. Please do not supply any other person’s personal data to us, unless we prompt you to do so.
  5. Providing your personal data to others
    1. We may disclose your personal data to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy.
    2. We may disclose your personal data to ur insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
    3. We may disclose personal data to our suppliers or subcontractors insofar as reasonably necessary for the purpose of operating our services to you.
    4. Financial transactions relating to our website and services are OR may be handled by our payment services providers. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds.
    5. We may disclose your enquiry data to one or more of those selected third party suppliers of goods and services identified on our website for the purpose of enabling them to contact you so that they can offer, market and sell to you relevant goods and/or services. Each such third party will act as a data controller in relation to the enquiry data that we supply to it; and upon contacting you, each such third party will supply to you a copy of its own privacy policy, which will govern that third party’s use of your personal data.
    6. In addition to the specific disclosures of personal data set out in this Section 4, we may also disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
    7. TAPP Water SL is storing and managing your data in partnership with our local market partners and may share the data with the local partner from whom you purchased the product directly, an online market place or physical retail store.
  6. International transfers of your personal data
    1. In this Section 5, we provide information about the circumstances in which your personal data may be transferred to countries outside the European Economic Area (EEA).
    2. We and our other group companies have offices and facilities in the UK and Spain. In the future we may add additional offices. The European Commission has made an “adequacy decision” with respect to the data protection laws of each of these countries. Transfers to each of these countries will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission OR the use of binding corporate rules.
    3. The hosting facilities for our website are situated in the Netherlands and United States. The European Commission has made an “adequacy decision” with respect to the data protection laws of each of these countries. Transfers to each of these countries will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission.
    4. You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.
  7. Retaining and deleting personal data
    1. This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
    2. Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
    3. We will retain and delete your personal data as follows:(a) Personal data will be retained for 5 years, at the end of which period it will be deleted from our systems.
    4. In some cases it is not possible for us to specify in advance the periods for which your personal data will be retained. In such cases, we will determine the period of retention based on the following criteria:
      (a) the period of retention of personal data will be determined based on legal and service requirements.
    5. Notwithstanding the other provisions of this Section 6, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
  8. Amendments
    1. We may update this policy from time to time by publishing a new version on our website.
    2. You should check this page occasionally to ensure you are happy with any changes to this policy.
    3. We may notify you of changes to this policy by email or through the private messaging system on our website.
  9. Your rights
    1. In this Section 8, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.
    2. Your principal rights under data protection law are:
      1. the right to access;
      2. the right to rectification;
      3. the right to erasure;
      4. the right to restrict processing;
      5. the right to object to processing;
      6. the right to data portability;
      7. the right to complain to a supervisory authority; and
      8. the right to withdraw consent.
    3. You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee. You can access some of your personal data by visiting MyTapp when logged into the website.
    4. You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.
    5. In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are certain general exclusions of the right to erasure. Those general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.
    6. In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.
    7. You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.
    8. You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.
    9. You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.
    10. To the extent that the legal basis for our processing of your personal data is consent, and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.
    11. If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.
    12. To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.
    13. You may exercise any of your rights in relation to your personal data by written notice to us, in addition to the other methods specified in this Section 8. Our e-mail address for this purpose is support@tappwater.co and our postal address is TAPP Water C/Blesa 27, 08004 Barcelona (Spain).
  10. About cookies
    1. cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
    2. Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
    3. Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
  11. Cookies that we use
    1. We use cookies for the following purposes:
      1. authentication – we use cookies to identify you when you visit our website and as you navigate our website;
      2. status – we use cookies to help us to determine if you are logged into our website;
      3. personalisation – we use cookies to store information about your preferences and to personalise the website for you;
      4. security – we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally;
      5. advertising – we use cookies to help us to display advertisements that will be relevant to you;
      6. analysis – we use cookies to help us to analyse the use and performance of our website and services; and
      7. cookie consent – we use cookies to store your preferences in relation to the use of cookies more generally.
  12. Cookies used by our service providers
    Our service providers use cookies and those cookies may be stored on your computer when you visit our website.
    We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google’s privacy policy is available at: https://www.google.com/policies/privacy/.
    We publish Google AdSense interest-based advertisements on our website. These are tailored by Google to reflect your interests. To determine your interests, Google will track your behaviour on our website and on other websites across the web using cookies. You can view, delete or add interest categories associated with your browser by visiting: https://adssettings.google.com.
    You can also opt out of the AdSense partner network cookie using those settings or using the Network Advertising Initiative’s multi-cookie opt-out mechanism at: https://optout.networkadvertising.org.
    However, these opt-out mechanisms themselves use cookies, and if you clear the cookies from your browser your opt-out will not be maintained. To ensure that an opt-out is maintained in respect of a particular browser, you may wish to consider using the Google browser plug-ins available at: https://support.google.com/ads/answer/7395996.
    We use other Google services including YouTube and Google Maps that use cookies for the proper implementation and functioning of their plug-ins.
    We use Facebook Pixel ID to provide advertising. This service uses cookies for Advertising and Marketing to collect anonymous data related to the user’s visits to the website, with the purpose of displaying targeted ads.
    You can view the privacy policy of this service provider at Facebook.com: https://www.facebook.com/policy.php
    We use Criteo to provide advertising. This service uses cookies for Advertising to collect anonymous data related to the user’s visits to the website, with the purpose of displaying targeted ads. You can view the privacy policy of this service provider at Criteo.com: https://www.criteo.com/privacy/.
    We use Smartlook to analyse the use of your website. Smartlook gathers information about website use by means of cookies.
    The information gathered relating to our website is used to create reports about the use of our website. Smartlook’s privacy policy is available at: https://www.smartlook.com/privacy
    We use the content network Cloudflare to identify trusted web traffic, improve the performance of our website and enhance the security of our website.
    Cloudflare’s privacy policy is available here: https://www.cloudflare.com/security-policy/
    We use Tidiochat to provide the chat window plug-in for customer support purposes on our website. It also provides limited analytics features (identification of returning visitors, etc.). Tidiochat’s privacy policy is available here: https://www.tidiochat.com/en/privacy-policy
    We use OptinMonster to power our pop-ups and interstitials on the website in order to be able to communicate information we deem relevant to you. It also provides limited analytics features (identification of returning visitors, etc.). Their privacy policy here: https://optinmonster.com/privacy/
    We use Vimeo which uses cookies for the proper implementation and functioning of its video plug-in. Vimeo’s privacy policy is available here: https://vimeo.com/privacy
    We use Typeform for various surveys and forms on our website. This service uses cookies in order to properly compile and process the entered data. Typeform’s privacy policy is available here: https://www.typeform.com/terms-service/
    We use Cookiebot by Cybot to show you the cookie consent message, save and log your cookies preferences and apply them accordingly.
    Cybot’s privacy policy is available here: https://www.cookiebot.com/en/privacy-policy/
    We use Facebook and Google cookies that allow you to complete the purchase check-out process or register or enhance your profile by linking your Facebook or Google accounts on tappwater.co.
    By doing this, you are asking them to send us certain information from those social media accounts, and you are authorising us to collect, store, and use what they send us in according with our Privacy Policy.
    Social media registration features may collect your IP address, the page you are visiting on our website, and may set a cookie to enable the feature to function properly.
    Social media features and widgets are either hosted by a third party or hosted directly on our website. You can dissociate your tappwater.co account from third-party accounts any time. For further info, please refer to our privacy policy, our cookies policy or send us an e-mail: support@tappwater.co.
    For a more complete of list of cookies we use, please refer to our Cookies policy.
  13. Managing cookies
    1. Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:
      1. https://support.google.com/chrome/answer/95647?hl=en (Chrome);
      2. https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);
      3. https://www.opera.com/help/tutorials/security/cookies/ (Opera);
      4. https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
      5. https://support.apple.com/kb/PH21411 (Safari);
        and
      6. https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).
    2. Blocking all cookies will have a negative impact upon the usability of many websites.
    3. If you block cookies, you will not be able to use all the features on our website.
  14. Our details
    1. This website is owned and operated by Tapp Water Ltd.
    2. We are registered in Scotland under registration number 568456, and our registered office is at 4 Mark Mansions, Westville Road, W12 9PS, London, UK.
    3. Our principal place of business is at 4 Mark Mansions, Westville Road, W12 9PS, London, UK.
    4. You can contact us:
      1. by post, using the postal address given above;
      2. using our website contact form;
      3. by telephone, on the contact number published on our website from time to time;
      4. or by email, using the email address published on our website from time to time.
  15. Data protection officer
    1. Our data protection officer’s contact details are: support@tappwater.co.
      Please use alternative contact details provided above.Social login features on tappwater.co
      You may complete the purchase check-out process or register or enhance your profile by linking your Facebook or Google accounts on tappwater.co.
      By doing this, you are asking them to send us certain information from those social media accounts, and you are authorising us to collect, store, and use what they send us in according with our Privacy Policy.
      Social media registration features may collect your IP address, the page you are visiting on our website, and may set a cookie to enable the feature to function properly.
      Social media features and widgets are either hosted by a third party or hosted directly on our website.You can dissociate your tappwater.co account from third-party accounts any time. For further info, please refer to our privacy policy, our cookies policy or send us an e-mail: support@tappwater.co.
      TAPP Water privacy commitment“TAPP Water is focused on making hardware and software work together to develop high performing technology which understands the environment it is in and how to improve it.
      Our water filters are increasingly intelligent, but with knowledge comes great responsibility.
      We are deliberately lean with the data we capture and handle it with great respect. We treat as a priority the protection of your privacy and the protection and secure storage of your data.”
      Alexander Schwarz

      At TAPP Water we’re committed to ensuring that your personal information is protected and never misused. To make better technology and experiences, we collect information through Tapp Water’s websites, the TAPP apps and through our connected products.
      We protect that information carefully and handle it with discretion. We’re open about its use and will always make you aware of the information you’re sharing.
      For your peace of mind, we have explained precisely what information we collect, why we collect it, how we protect it, and the controls you have to change it or delete it.
      Your trust is important to us. And as our technology becomes more advanced, we’ll continue to put your privacy first.
      Our Privacy Principles
      Your privacy is engineered into everything we do.
      Privacy policies can be complicated.
      We’ve tried to make ours as clear as possible and summarised how Tapp Water handles your personal information in our privacy principles below.You can read the full policy below.
      Products & Services
      We will only ask for or collect the personal information we need to provide and improve the service, products and experiences our customers expect.Giving you controlWe give you control over the personal information we hold about you to ensure it is accurate and reflects your preferences.
      Safe & Secure
      We make sure your personal information is always secure and protected.Respecting your trustWe only ever use your personal information for the purpose that you trusted us to use it for.We’ll never sell your data
      We will never sell your personal information and only share it as outlined in our privacy policy or when you ask us to.Privacy documentApril 2018
      Introduction
      At TAPP Water we are committed to ensuring that your personal information is protected and never misused.
      Our privacy policy explains what personal information we collect, why we collect it, how we use it, the control you have over your personal information and the procedures we have in place to protect your personal information. It applies to personal information we collect through our TAPP Water websites, through TAPP Water apps (including TAPP Water Apps) and through our connected products (explained in more detail below).
      By sharing your personal information with us, and by continuing to use our websites, apps and connected products, you confirm that you have read and understood the terms of this privacy policy. We take responsibility for the personal information we collect about you, and we aim to be transparent about how we handle it, and give you control over it.
      In this privacy policy, when we refer to “TAPP Water”, “us”, “we” or “our”, we mean the TAPP Water group company or companies which provide you with the TAPP Water websites, apps or connected products. In this policy, we refer to all TAPP Water group companies as the “TAPP Water Group”.
      Information on which TAPP Water group company or companies are responsible for any personal information collected about you, is available on our Privacy Portal by clicking on the tab for your country.
      If you have any questions, comments or concerns about any aspect of this policy or how TAPP Water handles your information please email our Privacy Team at .
      Privacy principles
      Privacy policies can be complicated. We have tried to make ours as clear and as accessible as possible. To help, we have also summarised how we handle your personal information at TAPP Water in our privacy principles below. These principles demonstrate our commitment to protecting your privacy and handling your personal information in the right way and as you would expect it to be handled.
      At TAPP Water we:Will only ask for or collect the personal information we need to provide and improve the service, products and experiences our customers expect.
      Give you control over the personal information we hold about you to ensure it is accurate and reflects your preferences.
      Make sure your personal information is always secure and protected.
      Are fair and transparent about how we use the personal information we hold.
      Only ever use your personal information for the purpose that you trusted us to use it for.
      Will never sell your personal information and only share it as outlined in our privacy policy or when you ask us to.
      Respect your choices and will inform you if there are important changes that affect your personal information or how we use it.
      Take responsibility for the personal information that we hold about you.
      What personal information do we collect?
      We are not interested in collecting every personal detail about you. Our main reason for collecting your personal information is to provide and improve the service, products and experiences that you and our customers expect from us.
      Personal information is defined slightly differently across the world. To guarantee your privacy and the protection of your information, we define it as any information that could be used to identify you or another individual.
      We collect personal information from you in a number of different ways; you may share that information with us, or we may collect it using other means. In this section, we explain the different ways we collect personal information from you and some ways in which that information will be used. For more detail on how we use your personal information, please see the section titled “How do we use your personal information?”.
      Information you share with usWe collect personal information that you share with us when you contact us or interact with us through our website, apps, email, phone or otherwise. You can decide not to provide certain information, or ask that any information you have previously shared is removed. If you do so, you may not be able to take full advantage of our products, technology and service.
      For example, you may provide information to us when you contact our customer service teams, place an order, register your warranty, complete a survey, competition or questionnaire, update your preferences and account information, connect through a TAPP app or rate one of our products on our website.
      Through these interactions you may share with us: your name, address, e-mail address, contact number and payment information. You may also share details of other people; for example, if you have bought a TAPP product for that other person or if you register another person for a TAPP app. In those circumstances, you will need to check with that person that they are happy for you to share their personal information with us, and for us to use it in accordance with this privacy policy.
      Information from TAPP products and appsAs well as the personal information you share with us about yourself and your TAPP product, we may collect and handle personal information directly from your TAPP connected products and TAPP apps. A connected product is a TAPP product that is “smart”, internet enabled or operated through a TAPP app.We may collect information about your use of our connected products or apps, to help us optimise their performance and your experience of using them. We may also collect internet protocol (IP) and/or media access control (MAC) identifier information about your mobile device.
      Some of the information we collect from your use of our connected products and apps may enable us to determine the location of your connected product. This data is collected so that we can understand the location and environmental conditions in which your connected product is operating; for example, by giving an indication of the environment in which it operates, which helps us to optimise the performance of the connected product.
      Some of our connected products may not be able to operate without collecting location information, or other personal information, and so by registering for the app and using a connected product you agree to this use of the information.
      Information from your online interactions
      We collect and handle information from all visitors to our websites, whether you actively provide us with that information or merely browse our websites. The information we collect includes the internet protocol (IP) address of the device you are using, the browser software you use, your operating system, the date and time of access, the internet address of the website from which you link through to our website and information on how you use our websites.
      We use this information so that we can see how long our websites take to load, how they are used, the number of visitors to the different sections of our websites, and what information visitors look at most.
      We also collect and handle information about how you engage with our promotional campaigns and advertising online, outside of our own websites (for example, on Google, YouTube or on social media).
      That information is, predominantly, collected through our use of cookies and similar technologies.
      CookiesWhen you use our websites we may also use information collected by cookies.
      “Cookies” are small text files that websites save onto your device via your web browser. They’ve been around since the mid-1990’s and are one of the most widely used technologies on the internet.Some cookies that we use at TAPP will collect personal information about you. Any personal information that is collected will be used in accordance with this privacy policy. By continuing to use our websites, you accept that cookies may be set on your device.
      For further information, including on the types of cookies that we use and how to manage cookies placed on our websites, please refer to our cookies policy. Please note that we do not currently respond to Do Not Track (DNT) signals.
      Email Communications
      As a user of our products or services, we will send you support communications by e-mail. As long as you are happy for us to do so, we would also like to keep you posted on anything that’s happening at TAPP which we think you might like to know about; whether it’s our latest product announcements, owner offers or upcoming events, we want to make sure you’re happy with the communications you receive from us. You can find out how to update or change whether you would like to hear from us, or stop us contacting you, in the section below titled ‘How can you change the way that we contact you?’
      We collect information about how you engage with our e-mails;
      including whether they are delivered to you, whether you open them, whether you choose to learn more about what’s happening at TAPP (for example, by clicking on a link in our e-mail) and if you ask us not to contact you anymore (by clicking on the unsubscribe option included in all our e-mail correspondence).
      We use that information by itself and in combination with our customer record (the information you share with us) to make sure that we stop sending you support or marketing communications when you ask us to. We also use it to make our e-mails as interesting as possible by providing you with content and experiences that we think you may be interested in based on how you have engaged with our previous e-mails; you have the right to object to our use of your information for this purpose (see the section below titled ‘Your controls and choices’).
      Social MediaWe love interacting with you on social media.
      You may use social media to contact us about your TAPP products, or to let people know what you think about your TAPP product. We review publicly available social media and online sites to get a better understanding of what people are saying about us, and our products, technology and services and to assist consumers who prefer to contact us through social media.
      The information we collect from social media and online sites sometimes includes personal information that has been put online and is publically available.
      We make sure any information we use is properly credited to its source or is made anonymous.
      These online and social media sites may have their own privacy policies explaining how they use and share your personal information. You should carefully review those privacy policies before you use these sites to make sure that you are happy with how your personal information is being collected and shared.