Shipping Policy

Delivery information

We will send you an order confirmation and the transport company will send you a tracking code as soon as they process your order.

To know the status of your order you can use this tracking code on the website of the transport company.

Once your order has been sent, the delivery takes place as follows:

Standard: 1 to 3 business days in Spain and UK, and between 5 and 7 days in other countries (and Canary Islands).

All deliveries require a signature.

  • It is not possible to deliver to transport agencies, postal sections or hotels
  • You cannot make deliveries on Saturdays, Sundays or holidays

Return shipping cost: without cost*

*Returns have a cost of €5-10 if they occur for causes not attributable to Tappwater. For more information, visit the return policy section entitled "Return by any other reason."

Countries: Shipping from this website

Spain (except Ceuta and Melilla), Italy, Germany, Austria, Belgium, Denmark, Slovakia, Slovenia, Estonia, Finland, France, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Netherlands, Portugal, United Kingdom, Czech Republic and Sweden.

Other countries: Our products are available in 30+ other countries through distributors and retailers. Please see Points of Sale.

Are you a distributor or do you know anyone who could be interested in sustainable and affordable product like Tapp Water? Please contact us.

Questions? Our support team can help you:

Terms and conditions apply.