US Returns policy

Return Methods for Web Customers

We are confident that you will be delighted with your new Tappwater product, however, if for any reason you are not satisfied, you have 45 days from the date of purchase to return it to us. Simply let us know by completing this return request form.

If you wish to return a product that you purchased on our website or at a Tappwater retail outlet in a shopping mall, please read the following instructions carefully. If you purchased the product from other online stores, physical stores or Amazon, please contact the seller. TAPP Water does not handle returns of purchases made on third party sites.

We will reimburse you for the cost of return shipping in the following cases, provided it is within the warranty period and your request has been previously evaluated and confirmed by the customer service team after sending us your return request:

  • Manufacturing defects or workmanship defects.
  • Poor quality
  • Incompatibility with my faucet/system
  • I received a product that I did not order (subscription renewals not cancelled on time do not fall into this category).
  • I received the product twice
  • I don't like the filter/I don't like the way it looks.
  • In the event that you wish to return the product to us for any other reason, TAPP Water will not cover the return shipping costs. We will refund the price of the product, not the return shipping costs, provided you notify us within 45 days of the date of purchase.
  • If you need to return a product outside of TAPP Water's service area, please contact TAPP Water Customer Service. Shipping charges may apply.

To return your product in accordance with the return policy, please ensure that:

  1. You have made your purchase directly with Tappwater (through our website) or through a Tappwater booth in a shopping mall.
  2. You are within 45 days of purchasing the product.
  3. The product is returned in its original Tappwater packaging, with all materials and parts included.

From the USA: you will need to contact support@tappwater.co to initiate the return process.

Return due to incompatibility with your system: Our filters are compatible with 95% of standard faucets. Please verify that your faucet does not have the image of non-compatible faucets before purchasing. Round diameter faucets that are not compatible are those with extendable hose and the following models:

  1. Shower or pull-out style faucet.
  2. IKEA “BOSJÖN”, “ÄLMAREN” and “TÄMNAREN” and other taps with short thread.
  3. Taps with oval thread
  4. faucet with sensor

In case of incompatibility, you can write to our team at support@tappwater.co to see if we have an alternative solution for your specific case (e.g. by sending you adapters free of charge). Please note that most cases of apparent incompatibility can be solved by sending you additional adapters free of charge. We will evaluate your case through the video we will ask you to attach and we will contact you as soon as possible to find the best solution for your case.

If it is not compatible, we will tell you how to send the product. Once we receive the order, we will refund the purchase price and the cost of returning the package to the payment method used (bank card or your Paypal account). We inform you that this process will be carried out as soon as possible and, in any case, within thirty (30) days.

Return due to quality defects:

  • Once the existence of tare or manufacturing defect in any of the selected products has been verified, Tappwater will proceed to replace it with another of identical characteristics within the following 5 working days, provided that it is within the warranty period:
  • Lifetime warranty as long as the subscription remains active:
  • If it is not possible to replace the product, Tappwater will inform you of this circumstance and will proceed to refund the amount corresponding to the product in relation to the total amount paid for the product. In such case, the refund of the amounts paid for the return of the product will be made as soon as possible and, in any case, within thirty (30) days.

Tappwater is not responsible for quality defects caused by normal wear and tear, external impacts or improper use.

Return for any other reason:

  • I did not cancel my annual subscription on time
  • The product arrived too late
  • I ordered a product I did not want
  • Other (not mentioned on this page)

All you have to do is write us at support@tappwater.co

Each product to be returned must be found with all its original parts, labels, packaging and, if applicable, documentation and accessories that accompanied it.

Tappwater is not responsible for any quality defects caused by the return of the product.